We stand behind the quality of our products and your satisfaction is important to us. This policy explains how returns and refunds work at Electronic Store.
1. Eligibility for Returns
You may request a return within 14 days of receiving your order if: The item arrived damaged, defective, or incomplete The product is unused, in its original packaging, and with all accessories included
Items not eligible for return: Digital or downloadable goods Products damaged by misuse or modification Items purchased with cryptocurrency (unless faulty)
2. Refund Process
To request a return or refund:
- 1. Contact us via our Refund Request Form or at [support@electronicstore.com]
- 2. Include your Order ID, full name, and reason for return
- 3. If approved, we’ll send return instructions and a return address
Once we receive and inspect the returned item, your refund will be processed via: Bank Transfer for payments by wire Crypto Wallet (same asset, same address) for crypto purchases
Refunds may take up to 5–10 business days after approval
3. Exchanges
We do not offer product exchanges. If you’d like another item, simply return the product and place a new order.
4. Shipping Costs
Customers are responsible for return shipping fees unless the product was damaged or incorrect. We recommend using a tracked shipping method.
5. Contact Us
Have questions or need assistance?
support@electronicstore.com We’re here to help!